WHAT TO EXPECT
We know trusting someone new with your hair is a big deal, and we don’t take that lightly.
At Prickly Pear Salon, our goal is to help you feel comfortable, cared for, and confident from the moment you book until long after you leave.
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Use the quick navigation menu below to discover all the information you may need before your visit!
BEFORE YOUR VISIT
We use Mangomint for appointment management. You can view your appointment details, stylist, and forms anytime through your Client Portal.
After booking, you’ll receive your intake form by both email and text, and it’s always available in your Client Portal. Please complete it at least 48 hours in advance so we can confirm the right service and stylist. If it isn’t submitted, your appointment may be at risk of cancellation.
If you need to make changes or have questions, text or call us at 919-884-5740. We’re happy to help with service adjustments or rescheduling.
About 24 hours before your appointment, you’ll receive a quick form to personalize your visit. You can: • Choose your vibe for the day (quiet, chatty, or in-between) • Pick a drink or snack • Upload inspiration photos • Note any special requests or time constraints We’ll make sure everything is ready for you. You’re always welcome to bring a laptop, book, or project — this time is yours.
Please arrive with clean, dry hair. A wash the night before or morning of your appointment is perfect. Avoid heavy oils or styling products so we can see your natural texture and tone.
We’re located in the Village Square Shopping Center at the corner of Walnut Street and Cary Towne Boulevard, near Primo Pizza. There’s plenty of parking in front of the salon and around the side of the building.
You’ll receive a reminder about 48 hours before your appointment, and a text the morning of your visit with a link to complete your Appointment Customization Form if you haven’t already.
Wear something comfortable. Avoid bulky collars, delicate fabrics, or light colors in case of color transfer. Neutrals photograph best if we capture after photos of your hair.
We kindly ask for at least 48 hours’ notice for any cancellations or reschedules. Late cancellations or no-shows may result in a service charge since this time is reserved just for you. Please review our full Policies for details.
There’s no perfect guest. Whether you’re coming straight from the gym or from work, we’re just happy you’re here.
DURING YOUR VISIT
You’ll receive a text message when you arrive to complete self check-in. Once you’re checked in, feel free to grab a refreshment from our self-serve mini fridge or a snack from our hospitality bar.
Your appointment begins with a thorough consultation where we’ll revisit your goals, review inspiration photos, and assess your hair’s health and history. Whether you want a subtle refresh or a full transformation, we’ll create a plan that fits your lifestyle.
We’re proud to be a sustainable salon using Vish color management, reusable towels, and Green Circle Recycling to minimize waste without sacrificing care or quality. Every visit supports a cleaner, more conscious beauty industry.
Your appointment is your time. You can enjoy quiet time, conversation, or somewhere in between. Feel free to scroll your phone, listen to music, or even work while your color processes. We’ll check in often to make sure you’re comfortable.
You may see another team member assisting your stylist with a gloss, blowout, or photo finish. Collaboration is part of our culture, ensuring you receive the best possible result.
From LED lighting to reusable foils and eco-friendly backbar products, every step of your service is designed to reduce waste and protect our planet — all without compromising on results.
We want you to love your hair every day, not just the day you leave the salon!
FINISHING UP
When your service wraps up, we’ll check you out at the front desk, help you pre-book your next appointment, and make sure you have everything you need for at-home care. You’ll leave refreshed, empowered, and confident.
Before you leave, your stylist will walk you through styling techniques and care tips tailored to your hair type. We’ll recommend products only if they genuinely support your results — no pressure, just guidance.
We may capture photos of your finished look to showcase our work. Not into being photographed? No problem. We can focus on your hair only, keeping you comfortable and off-camera if you prefer.
If something feels off after your visit, please reach out within 7 days. We’ll schedule a complimentary adjustment to make it right. No judgment, no stress, just great hair.
If we ever feel your goals might be a better fit with another stylist — even outside our salon — we’ll gladly refer you. You deserve to love your hair every time.