FREQUENTLY
ASKED
QUESTIONS 

How do I book an appointment?

All NEW GUESTS and guests who have not been to the salon in 6+ months are required to fill out our Digital Consultation Form before booking an appointment. This allows us to make sure that we are a good fit and to recommend the proper services. You can do so by visiting our NEW GUEST page where there is detailed information about our process. Once we receive your form, we will contact you via email with the recommend service to book and detailed instructions on how to do so.

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If you are a RETURNING GUEST, you can head to the RETURNING GUEST page to book your appointment!

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What are your hours?

Our hours are as follows:

Tuesday: 10am - 6pm

Wednesday & Thursday: 10am - 7pm

Friday & Saturday: 10am - 6pm

 

We work on a rotating schedule, either Tuesday-Friday or Wednesday-Saturday to allow our team ample time to rest and recharge. We update our hours on Google weekly and recommend checking Google for our most up-to-date hours!

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Do you offer walk-ins or same-day appointments?

Due to demand and the way we structure our appointments, we are unable to accomodate walk-in appointments and are rarely able to offer same-day appointments. If you are looking for a last-minute opening, we recommend following us on Instagram where we post all of our last-minute openings for each stylist on a regular basis!

 

What are your late arrival / cancellation / no show policies? 

LATE POLICY: If you are more than 15 minutes late, we may mark your appointment as a "no show" and we have the right to reschedule your appointment. If you are late more than once, we will require a 50% deposit to schedule another appointment. 

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CANCELLATION POLICY: We ask that you give us 48 hours notice for any and all cancellations. We understand that emergencies do happen, but out of respect for your stylist please give us the time to fill your appointment. If you don’t provide at least 24 hours notice, we will charge 50% of the scheduled service to the card on file.

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NO SHOW POLICY: A client is considered a "no show" if they do not arrive at the scheduled appointment or if they are more than 15 minutes late. No-shows may be charged up to 100% of the scheduled service and may be restricted from booking any future appointment

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You can view more information on our POLICIES page!

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I need to cancel my appointment! How do I do so?​

We ask that you give us 48 hours notice for any and all cancellations. We understand that emergencies do happen, but out of respect for your stylist please give us the time to fill your appointment.

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You may cancel your appointment through any of the following methods:

- Text or call us at 919-884-5740 (don’t forget to leave a message if you get our voicemail!)

- Online through our Vagaro booking link

- By emailing us at info@pricklypearsalon.com

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Do you require a deposit?

We do not generally require deposits as we do require a valid credit card on file to book an appointment. Your card information is securely stored through Vagaro's payment processing system. However, sometimes we will require a deposit for full day color sessions on a case-by-case basis.

 

What is your pricing policy? Why is there an “Environmental Fee” added to my service?

Pricing varies among stylists and color sessions, as our pricing is based on expertise, time, and product used.

Our Environmental Fee ($1 for cut services / $2 for color services) allows us to be a sustainable salon through SalonCycle. The Environmental Fee helps to offset the cost of recycling materials such as hair clippings, foils, excess color, and snack wrappers that our local recycling center cannot accept.

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How do I pick a stylist?

Each of our stylists have different specialties and looks they love to create! Here's a little guide to help you choose which stylist is the best fit for you:

- Laura is not taking new clients at this time as she works part-time behind-the-chair and full-time as the salon CEO, CMO, and CFO. 

- Bethany is passionate about vivid & fashion colors, color corrections, fine detail blonding such as babylights, and  trendy haircuts (shag and bangs!)

- Emily specializes in lived-in color, blonding (think balayage, low-maintenance blondes, and everything in between), and long layered cuts.

- Cassie loves color blocking & fashion color services, lived-in blonding, dimensional brunettes, and trendy textured haircuts!

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You can read more about our stylist team on our ABOUT page.

 

How do I know what service to book?

If you are a New Guest and have completed your Digital Consultation Form, you will receive an email response recommending which service to book.

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Do you offer services such as wedding hair, kids cuts, perms, etc?

We are a specialized salon that focuses on lived-in color and wearable cuts. Unfortunately, we do not offer the following services:

- Kids haircuts

- Wedding/Prom/Special occasion hair

- Perms

However, we love to network with other local salons and are more than happy to provide a referral upon request!

 

Can I bring my kid along?

In order to maintain a relaxing environment for all, children under 12 are not permitted in the salon. The salon environment contains chemicals & sharp objects that can pose a hazard for small children. Thank you for understanding.

 

Can I bring a snack or drink? 

Yes, absolutely! We encourage our guests to take care of their needs, especially if they will be joining us for a long color appointment. We offer water, coffee, tea, and sparkling water as well as snacks including chocolate covered fruits, Milano cookies, and pretzels. You are also more than welcome to order food delivery while you’re in the salon!

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I work from home, can I bring my laptop?

Of course! We have free wifi and a co-working area for you to quietly work while your hair color is processing.