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Frequently Asked Questions
Our hours are as follows:
Tuesday: 10am - 6pm
Wednesday & Thursday: 10am - 7pm
Friday & Saturday: 10am - 6pm
We work on a rotating schedule, either Tuesday-Friday or Wednesday-Saturday to allow our team ample time to rest and recharge. We update our hours on Google weekly and recommend checking Google for our most up-to-date hours!
We get it – finding your hair soulmate is a big deal! Each of our stylists has their own specialties and vibe. You can read all about their expertise (whether it’s dimensional blondes, vibrant color blocking, precision cuts, or anything in between) on our Meet Our Team (https://www.pricklypearsalon.com/meet-our-team)page.
Still not sure who to choose? No worries. We’re working on a fun “Stylist Matchmaker” quiz to help pair you with your perfect stylist based on your hair goals, personality, and lifestyle – stay tuned! In the meantime, you can always contact us for a personal recommendation. We’re an inclusive salon, and every stylist on our team will make you feel comfortable and taken care of.
Yes. We use gender-neutral, length-based pricing for our services, meaning you're charged based on time and product, not your gender. Every guest deserves to feel welcome here, full stop.
We’re proud to be an eco-conscious, sustainable salon in Cary, NC committed to doing better for people and the planet. Here's how we walk the walk:
♻️ We recycle up to 90% of our salon waste through our partnership with SalonCycle – including hair clippings, excess color, foil, gloves, and even snack wrappers.
🌿 We choose ammonia-free, cruelty-free color and haircare brands (like Evo) that align with our environmental values.
💧 We’re mindful about water and energy usage, opting for efficient processes and low-waste systems behind the scenes.
To help support these efforts, a small $1.50 Environmental Fee is added to each service. That fee goes directly toward recycling and disposal costs, so you can feel good knowing your appointment supports a greener future.
Sustainability isn’t a trend for us – it’s one of our core values. We’re always looking for new ways to reduce waste and leave the beauty industry better than we found it.
Absolutely! We want you to be comfortable during your visit, especially if you’ll be with us for a longer color appointment (some of our lived-in color transformations can take a few hours). Feel free to bring a snack, your coffee, a book, or your laptop – whatever will make your experience more enjoyable. We also provide complimentary refreshments at the salon, including water, coffee, tea, and sparkling water, plus the occasional sweet treat or snack (think chocolates, Milano cookies, pretzels, etc.).
You’re even welcome to order food delivery to the salon if you’ll be here awhile. And if you need to get some work done, no problem: we offer free Wi-Fi and have a cozy little co-working area where you can plug in and work quietly while your color processes.
Policies
If something feels off aftery our appointment, please reach out within 7 days. We offer complimentary Perfecting Sessions to refine or adjust the original service - these are meant to refine or adjust the work already done, not to accommodate a change of mind or a new desired look.
All hair services are non-refundable. Your original stylist will complete the Perfecting Session whenever possible, though management is always available to support or step in if needed. In rare cases where a refund must be considered, any exceptions are reviewed at management’s discretion.
Every head of hair is unique, and while we strive to deliver the best results, it's impossible to guarantee how your hair will react to any service. It's essential that you're upfront about any previous hair treatments, as this will impact our approach. Even with full disclosure, hair can be unpredictable, so patience is key.
We understand your hair is an important investment, and achieving your desired look may require a significant amount of time and resources. In many cases, we must first address and correct previous services before proceeding with the new look you want. Please be aware that this can result in a longer and more costly process.
Hair Integrity
The health of your hair comes first. While we want to help you achieve your dream hair, we won’t do so at the expense of its integrity. This may mean breaking your transformation into 1-3 sessions, treatments, or adjusting expectations. In some cases, the desired look may not be achievable. We reserve the right to decline any service if, in our professional opinion, it compromises the health of your hair.
It’s important to know that any chemical or lightening service can cause some level of damage, and the texture of your hair may change afterward. While we take great care in our services, any lightening process carries the risk of mild damage. Following your stylist’s aftercare instructions and using the recommended professional products is crucial to maintain the health and longevity of your color. Please note, we cannot guarantee long-lasting results or the condition of your hair if you’re not using these professional products.
Our Commitment to You
While we can’t guarantee a specific outcome, we will always put forth our best efforts to achieve the color and style you’re aiming for.
For safety and to protect the experience of all guests, we ask that children not receiving services stay home during your appointment. We don't service guests under 13, and ask that only those with scheduled appointments be present in the salon.
We're always happy to help you find a time that works around your schedule.
A $1.50 environmental fee is added to each service. This goes directly toward our recycling and sustainable disposal costs through our Green Circle Salons partnership so we can recycle our hair clippings, foil, gloves, color waste, all of it. It's small but it adds up to something meaningful.
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