Frequently Asked Questions

Booking is super simple with our online booking system, powered by Mangomint. You can hop over to our Booking Page anytime to view availability and request your appointment with just a few clicks. New around here? We recommend starting on our New Guest Page to get the lowdown on what to expect, explore services, and meet our team.

We’re a busy bunch, so we always recommend booking at least 2–4 weeks ahead, especially if you need evenings or weekends. That said, last-minute openings pop up from time to time, so we always encourage joining our waitlist or reaching out directly to our team!

Due to demand and the way we structure our appointments, we are unable to accomodate walk-in appointments and are rarely able to offer same-day appointments. If you are looking for a last-minute opening, we recommend following us on Instagram where we post all of our last-minute openings for each stylist on a regular basis!

Our hours are as follows: Tuesday: 10am - 6pm Wednesday & Thursday: 10am - 7pm Friday & Saturday: 10am - 6pm We work on a rotating schedule, either Tuesday-Friday or Wednesday-Saturday to allow our team ample time to rest and recharge. We update our hours on Google weekly and recommend checking Google for our most up-to-date hours!

We get it, finding your hair soulmate is a big deal. You can read up on each stylist’s specialties and vibe on our Meet the Team page. Still not sure? Keep an eye out because our Stylist Matchmaker Quiz is coming soon to help you find your perfect fit based on your hair goals, personality, and lifestyle.

Life happens, and we totally get it! All we ask is that you give us at least 48 hours' notice so we can offer your spot to someone else who’s been waiting to snag an appointment. Emergencies happen, and we’ll always do our best to be understanding—just keep us in the loop! You can reschedule or cancel your appointment in any of these easy ways: ✨ Hop onto our Mangomint site and use your email address to sign into your account. 📱 Send us a text or give us a call at 919-884-5740 (don’t forget to leave a message if we miss you!). 📧 Shoot us an email at info@pricklypearsalon.com

Pricing varies among stylists and color sessions, as our pricing is based on expertise, time, and product used. Our Environmental Fee ($1.50 for all of our services) allows us to be a sustainable salon through SalonCycle. The Environmental Fee helps to offset the cost of recycling materials such as hair clippings, foils, excess color, and snack wrappers that our local recycling center cannot accept.

We are a specialized salon that focuses on lived-in color and wearable cuts. Unfortunately, we do not offer the following services: - Kid's haircuts - Wedding/Prom/Special occasion hair - Perms However, we love to network with other local salons and are more than happy to provide a referral upon request!

Yes, absolutely! We encourage our guests to take care of their needs, especially if they will be joining us for a long color appointment. We offer water, coffee, tea, and sparkling water as well as snacks including chocolates, Milano cookies, and pretzels. You are also more than welcome to order food delivery while you’re in the salon! If you need to get work done , we have free wifi and a co-working area for you to quietly work while your hair color is processing.