Question 1

Access Your Appointment Info

Accepted Answer

We use Mangomint for appointment management. You can view your appointment details, stylist, and forms anytime through your Client Portal.

Question 2

New Guest Intake Form

Accepted Answer

After booking, you'll receive a confirmation text and email including a link to your forms.We ask all new guests to complete their New Guest Intake Form at least 48 hours before their appointment.

This helps us to make sure you're booked for the right services with the right stylist for you! If your form is not completed within the 48 hour window, your appointment may be cancelled or rescheduled until we can confirm your appropriate service timing. You can find your New Guest Intake Form in your initial confirmation email and text message!

Question 3

Questions or Changes

Accepted Answer

If you need to make changes or have questions, text or call us at 919-884-5740. We’re happy to help with service adjustments or rescheduling!

Question 4

Appointment Customization Form

Accepted Answer

About 24 hours before your appointment, you’ll receive a quick form to personalize your visit. You can:
• Choose your vibe for the day (quiet, chatty, or in-between)
• Upload any additional inspiration photos
• Note any special requests or time constraints
We’ll make sure everything is ready for you. You’re always welcome to bring a laptop, book, or lunch since this time is totally yours!

Question 5

Hair Prep

Accepted Answer

Please arrive with clean, dry hair. Washing your hair the night before or morning of your appointment is perfect. Avoid heavy oils or styling products so we can see your natural texture and tone.

Question 6

Location & Parking

Accepted Answer

We’re located in the Village Square Shopping Center at the corner of Walnut Street and Cary Towne Boulevard, near Primo Pizza. There’s plenty of parking in front of the salon and around the side of the building!

Question 7

Reminder Emails & Texts

Accepted Answer

You’ll receive a reminder via email and text 48 hours before asking you to confirm your appointment as well as a text the morning of your visit with a link to complete your Appointment Customization Form if you haven’t already.

Question 8

What to Wear

Accepted Answer

We recommend wearing something comfy and something you don’t mind getting a little product or color on. While we keep our space tidy and do everything we can to protect your clothing, hair services can get messy...foils slip, bowls splatter, life happens. Prickly Pear Salon is not responsible for damage to clothing, so save your favorite pieces for after your appointment!

PS - neutral colors photograph best if we capture after photos of your hair!

Question 9

Cancellation Policy

Accepted Answer

We understand that life happens and plans can change. If you ever need to cancel or reschedule your appointment, we kindly ask for at least 48 hours’ notice. This allows us to offer the time to another guest and supports our stylists in managing their schedules effectively.

While we always aim to be as flexible and understanding as possible, no-call/ no-shows or last-minute cancellations (less than 24 hours’ notice) may result in a non-refundable rebooking fee, up to $100, or limited access to future appointments.

In return, if we ever need to cancel your appointment last-minute due to a stylist emergency or illness, we’ll do our best to accommodate you. We’ll make every effort to rebook you with your original stylist once they return or offer you an appointment with another team member within 5 days of your original service.

To cancel or reschedule your appointment, you can easily reach us in any of these ways:
Online: Log into our online booking portal (Mangomint) using your email to manage or modify your appointment.
Text/Call: Send us a text or call 919-884-5740. (If we aren’t able to answer immediately, please leave a message – we will get back to you!)
Email: Shoot us an email at info@pricklypearsalon.com with your appointment details.

Question 10

Come As You Are

Accepted Answer

There’s no perfect guest. Whether you’re coming straight from the gym or from work, we’re just happy you’re here!

What to expect

Before Your Visit

Before Your Visit

Access Your Appointment Info

New Guest Intake Form

Questions or Changes

Appointment Customization Form

Hair Prep

Location & Parking

Reminder Emails & Texts

What to Wear

Cancellation Policy

Come As You Are

During Your Visit

Self Check-In

Collaborative Consultation

Relaxed, Eco-Conscious Environment

Your Comfort Comes First

Team-Based Support

Sustainability in Action

Finishing Up

Checkout & Next Steps

Styling Tips & Product Guidance

Photos & Social Sharing

Service Adjustment & Refund Policy

Our Honest Fit Promise